Monday, September 12, 2022

"Focus on Our Core Business"

If you've been following the saga of my bathroom remodel, you may notice a commonality in the photos I've posted: The walls in the shower, which were stripped of their crumbling tile months ago, are still without tile.

That's due to a few factors:

1. A delay in deciding what tile to replace the old tile with.

2. "Supply chain issues."

We found tile we wanted early last month. They were not available in-store, but we were assured we could order them online. Went online and were told, in a manner befitting the current circumstances, that they were not available in-store or online in our location, but could be ordered in from another location.

So we ordered them, with the promise they would be delivered Sept. 1.

Sept. 1 came and went. No weenie whistle. Nor tiles, either. We visited the store Saturday, and were told they would arrive Sept. 11.

I called them today, and of course got the automated menu. Good thing I did, because the automated menu told me that on Sept. 2, the order was cancelled.

Odd. We hadn't cancelled it.

So I talked to a live body at the store who did indeed confirm the order had been cancelled due to a "purchase order error," but that the order had been placed again on Sept. 9, the day we visited the store to check on the status of the order.

As of right now, they can't tell us when the tile will arrive. But they have our money, which is the main thing.

Blaming the local store, of course, isn't the way to go. "Current circumstances" aren't their fault. They've been nothing but helpful. Corporate, however . . .



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