Legacy Issues

For Christmas, I got a new computer (a given since my old one died). This new computer, while I know it will never love me, is nice. But it is presenting some issues with some of our legacy hardware that I'd rather not be dealing with at the moment.

First of all, no parallel port. I know it's old technology, but you know what? We've got a 15-year-old HP LaserJet 4L that still works like a top. Since we were married twelve years ago, we've had to buy only one toner cartridge, while our dumb little inkjet printer eats up the ink cartridges like nobody's business. So it's frustrating that as I sit here with the HP printer over my shoulder, I can't print to it.

I thought we had a solution -- a cable given to us from a friend meant to connect this parallel-connected printer through a USB port. But it's a Centronics cable, and we've got that ancient 25-pin connection going for us. We also thought we had a solution -- convoluted as it was -- through a local computer parts dealer, but no go. It involved a USB adapter coupled with a RS-232 serial port coupled with the parallel port. Did not work. Now I'm trying to order a USB to parallel cable through Wal-Mart, but that's having issues as well.

Part of it is Windows 7, I think. Now, before anyone dumps on Windows, let me say I like it. It's slick. I really enjoyed XP, but I've now had experience with Vista and 7, and I've not had trouble with either one of them. WIndows 7 is new enough, however, that the hardware issues are still playing catch-up.

Why, first of all, sell a computer without a parallel port? Sure, it's extra money. But why make me shell out extra money for a USB-compatible printer just because you're too cheap to put in a PCI card? I don't understand that. And as we don't buy in to the throwaway mentality we have these days, I can't justify dumping this HP printer just because I can't physically connect it to a computer. We'll use the Wal-Mart cable on my wife's XP machine and make do with that. We won't be buying a new printer until we can get a laser printer that doesn't use these ridiculous ink cartridges. And I won't fall into the mentality of buying a new printer every time an ink cartridge runs out. No way is that going to happen, because soon we'd be hip-deep in discarded printers and the planet would suffer untold agony from the extra hardware waste. Won't do it.

I applaud that technology marches on. I just don't think it ought to leave serviceable technology behind.

SOLD!

I'm probably being a little premature -- and immature -- about this, but THE VAN IS SOLD! I don't even know who is buying it (my wife does) but I'm thrilled. Not that it's a terrible vehicle' as a matter of fact, it's been a great one. But we don't need three vehicles (its replacement is already here, see).

Premature, I say, because we don't have the money yet. They'll come with the boodle Tuesday night, 8:30 sharp, after pack meeting. That's good for us.

For the curious: We put the van in two newspapers and on Craigslist, locally. The newspaper ads cost us about $70. Craigslist was free. We sold it to a lady who spotted it parked at the spot where I catch the bus for work. So my advice: Get some window chalk and paint away, if you're trying to sell a vehicle. Don't bother with papers. Oh, we had people call who had read our ad, but no serious inquiries. And from Craigslist, I got one spam message from someone who said she understood that in these tough economic times we might have to sell our vehicle in order to make our house payment, but she just happened to be connected with some kind of Internet fortune-maker, and one phone call from a guy who said he'd sell our van for us, for a fee. So poo on Craigslist as well.

Professionalism and Second Life

Tipping the Balance:

If professional communicators see potential in virtual worlds like Second Life, it’s up to us to demonstrate that potential and help pull these worlds back from the Internet’s vast wasteland

Targeted for Intercom magazine

Brian Davidson
(Second Life avatar, Jacob Rabinowicz)

We’ve heard it all before.

Back in 1961, then chairman of the Federal Communications Commission Newton N. Minow gave his famous “vast wasteland” speech in regards to the content of television:

“When television is good, nothing –not the theater, not the magazines or newspapers – nothing is better. But when television is bad, nothing is worse. I invite you to sit down in front of your television set when your station goes on the air and stay there for a day without a book, magazine, newspaper, profit-and-loss sheet or rating book to distract you –and keep your eyes glued to that set until the station signs off. I can assure you that you will observe a vast wasteland.”

Today, as professional communicators explore virtual worlds – notably, Second Life – as potential 21st-century venues for professional collaboration, training, simulation and other work activities, much the same is being said about these worlds as Minow said about television – with the added wrinkle that, barring a power failure, network breakdown or server blow-up, these virtual worlds never sign off.

If we see these potentials in Second Life and other virtual worlds, it’s up to us to work through these worlds’ weaknesses – both real and perceived – to demonstrate that potential to those who hold the purse strings. We have to seize upon our professional interest in these worlds to tip the balance from vast wasteland to public interest.

Second Life and other virtual worlds do indeed have their weaknesses:

• They gobble hardware – calling for graphics cards, computer memory and Internet bandwidth that companies may balk at providing.
• They offer temptation – companies are already concerned about lost production time to the Internet in general; introducing virtual worlds to the world of work might seem an open invitation to goofing off.
• They’re obscure – Mention Second Life, The Sims Online, or Active Worlds, and you get a blank look from many over 30.
• They’re unprofessional – Those who have heard of these worlds are likely familiar with pop culture mentions on Jon Stewart’s The Daily Show, or new stories about Second Life gatherings being interrupted by penis storms. Sexually-oriented businesses, ranging from soft-core pornography to sites where avatars – computer representations of Second Life users – may engage in simulated sex are among the world’s most popular sites, seemingly stimulating Second Life’s growth as pornography stimulated the growth of AOL’s early dial-up Internet services and the triumph of the VHS videocassette format over Betamax.
• They’re unpredictable and somewhat anti-corporate. (Example: the so-called Second Life Liberation Army set off virtual “nuclear devices” near Second Life corporate stores operated by American Apparel and Reebok in an attempt to convince Linden Labs, the San Francisco-area company that created Second Life, to allow Second Life citizens the right to vote on in-world activities.)
• They’re misperceived – They’re games, aren’t they? Or, at best, a novelty. Second Life may give you a chance to walk around a virtual Paris circa 1900, offer a virtual NASA space flight museum and the chance to stroll a virtual Dublin – one of Second Life’s most popular spots – where you can virtually dance and virtually enjoy drinks in a virtual Irish pub. It all sounds like Jerry Seinfeld’s TV show: A place in between places, a place about nothing at all.

These worlds’ greatest weakness, when it comes to applying them in the workplace, may, however, simply be that there are other ways to use the Internet to bring people together to collaborate that companies already have – e-mail, wikis, voice and video conferencing, the simple telephone.

But we would be well to heed what Minow said in 1961 about novelty and its power.

The television industry in 1961, Minow said, possessed “the most powerful voice in America. It has an inescapable duty to make that voice ring with intelligence and with leadership. In a few years, this exciting industry has grown from a novelty to an instrument of overwhelming impact on the American people. It should be making ready for the kind of leadership that newspapers and magazines assumed years ago, to make your people aware of the world.”

Today, the Internet wields that power. Second Life and similar virtual worlds, though novelties now, are part of that disparate Internet world where the vast wasteland – in the form of twaddling, mundane conversation, senseless commercialization and mass attacks by giant virtual penises – is battling with the public interest – in the form of universities offering classes, businesses recruiting new hires, doctors working with patients in virtual rehabilitation and, somewhere I’m sure, professional communicators meeting, collaborating, working and celebrating when their work is done.

In a small way, I’ve participated in such an inroad. In pursuing a masters degree in technical writing from Utah State University, I took a course in the summer of 2008 with about a half dozen other students, in which we took a look at Second Life and how it could be used in our profession.

We started with two Second Life premises: One group would build virtual furniture and a virtual office we and others could use in Second Life for our meetings. The furniture and office were built in sandboxes – areas in Second Life set aside for building experimentation, free of charge. The other group, of which I was a member, would create in-world and real-world advertising for the furniture group, pulling together elements of Second Life as well as real life, including the use of real-life, formatted documents the furniture group could exchange and explore as they sought out ideas on what kinds of furniture to build next.

Ours was not a flawless exploration, nor did we find a virtual world free of flaws that inhibit professional use of virtual worlds. Second Life, for example, offers no easy way to exchange formatted documents, and even makes bringing computer slide shows and videos into the world a bit more difficult than it should be. As Second Life’s many critics have pointed out, there are simply easier ways to do these kinds of things – either through a group wiki or Web site, using the services of Web sites such as issuu.com to post and exchange documents or merely picking up the phone or sending an e-mail to collaborate.

We found, however, that behind the novelty, there are advantages as well. I am, for example, generally a shy, inhibited person. If I can avoid using the telephone, I’ll do so. Collaborating with me over the phone is a painful experience. But as our group met in Second Life to discuss our project (discussed in full here:)

that wall vanished. I chatted easily with my group members. We accomplished much in a short amount of time because Second Life allowed us to meet together, exchange ideas and collaborate with a second class group.

We also discovered the process – collaborating in Second Life – more valuable than the end products (the furniture and advertising campaign). That we worked together in Second Life to plan our various project elements helped remove Second Life from the world of novelty into the world of utility.

Thus enters the public interest of Second Life and other virtual worlds – much as it entered the world of television when Minow gave his famous speech. “Ours has been called the jet age, the atomic age, the space age. It is also, I submit, the
television age,” Minow wrote. “And just as history will decide whether the leaders of today's world employed the atom to destroy the world or rebuild it for mankind's benefit, so will history decide whether today's broadcasters employed their powerful voice to enrich the people or to debase them.”

The same will be said of the Internet, and of virtual worlds like Second Life.

Second Life and other virtual worlds will join the realm of public interest when those who participate there find ways to make it so. In our own brief excursion, we found:

• A group of people determined to use Second Life to collaborate and work in a professional manner can do so, without interruption from any in-world distraction, be it an unruly avatar or animated genitalia.
• The Second Life learning curve, feared by many, does not necessarily apply. Even in our small class of about a half dozen, we had enough people who could learn how to build Second Life objects, recognize how Second Life could interact with other Web applications and how Second Life could function as a professional space at minimal or no cost to accomplish our work goals.
• We created an example of professional collaboration in Second Life we could show our real-life employers.

What may be most important about virtual worlds like Second Life is that they add to the variety of Internet-based tools we have at our disposal to make collaboration and the exchange of ideas simpler and more satisfying.

The Metaverse Roadmap, a study conducted by the Acceleration Studies Foundation, has the aim of predicting how 3D technologies (such as Google Earth), virtual worlds (such as Second Life) and other computer applications ranging from animation to artificial life will shape the Internet in the future.

The foundation surveyed information technology experts and frequent Internet users to find out what they believe about the future of such technologies. The respondents predict that the “Metaverse,” a term taken from Neal Stephenson’s 1993 novel Snow Crash, which describes a virtual world in which people interact, learn and socialize as much as they do in the real world, will primarily be used for social interaction and communication, but that growing numbers of people will use such environments to earn money, to learn and even to exercise, as the growing phenomenon of the Nintendo Wii has already demonstrated.

The roadmap also sees future utility in merging virtual worlds with the real world – or at least the real world in the form of Google maps and similar services. The future could see virtual avatars wandering Google Maps’ real streets, holding virtual meetings with real people in real representations of real places. “In time, many of the Internet activities we now associate with the 2D Web will migrate to the 3D space of the Metaverse,” the roadmap’s authors write. “This does not mean all or even most of our web pages will become 3D, or even that we’ll typically read web content in 3D spaces. It means that as new tools develop, we’ll be able to intelligently mesh 2D and 3D to gain the unique advantages of each, in the appropriate context. Like the Web, the Metaverse wouldn’t be the entirety of the Internet – but like the Web, it would be seen by many as the most important part.”

Minow saw that potential, mostly untapped, in television. “I believe that the public interest is made up of many interests,” Minow wrote and said back in 1961. “You will get no argument from me if you say that, given a choice between a western and a symphony, more people will watch the western. I like westerns too, but a steady diet for the whole country is obviously not in the public interest. We all know that people would more often prefer to be entertained than stimulated or informed. But your obligations are not satisfied if you look only to popularity as a test of what to broadcast. You are not only in show business; you are free to communicate ideas as well as relaxation.”

Today, that potential lies mostly untapped in virtual worlds. They may appear weird and appealing only to a few – but that’s the same way many felt when CBS news began broadcasting Internet URLs along with their news stories. As time goes on, perceptions – and usefulness – change. Second Life has the potential to be either a western or a symphony – or a happy mixture of both, where those who want to be informed can gather just as easily as those who want to be entertained – and gather in ways that keep the professional decorum some seek.

The best way to do that may simply be to explore Second Life and use it professionally. Why wait, all explorers may say, when you can be the vanguard? Most of my fellow classmates, going into this virtual world, had doubts to its use. Eight weeks after entering Second Life, some of those doubts still exist. We’re skeptical that Second Life can be anything more than, as many critics on the Web have described it, a 3D chat room. But it seems premature to write Second Life off completely. While we still have doubts, we also experienced glimmers of inspiration and vision – one class member met a woman who helped a group set up a Second Life area used to rehabilitate people who had suffered strokes. Others attended Second Life Alcoholics Anonymous meetings. Myself, I encountered many people sincere in the belief that valuable work can be done in Second Life, from discussions on NASA’s Mars Phoenix Lander to poets who joined together to write poems for hire.

Virtual worlds may be a novelty at the moment – but so was television. So was the Internet. As professional communicators, we could play a hand in easing Second Life past that novelty and turning it into “an instrument of overwhelming impact,” echoing Minow’s words about the potential of television.

A Virtual Vast Wasteland

The next week and a half will wind up the class I'm taking that involves Second Life. The last project: A paper that explores how Second Life could address (or, I suppose, compound) a technical communication problem/situation I've encountered in real life. At this point, I'm not sure where my paper will go (a draft is due Thursday, help). But I keep thinking back to this Dutch Kit-Kat commercial, and former FCC Chairman Newton N. Minow's "vast wasteland" speech concerning television in 1961:

When television is good, nothing -- not the theater, not the magazines or newspapers -- nothing is better. But when television is bad, nothing is worse. I invite you to sit down in front of your television set when your station goes on the air and stay there for a day without a book, magazine, newspaper, profit-and-loss sheet or rating book to distract you -- and keep your eyes glued to that set until the station signs off. I can assure you that you will observe a vast wasteland.

The same, I'm afraid, can be said for Second Life, except that the programming is more varied -- extremely good or extremely poor -- and it never shuts off. So if I don't know the direction the paper will go, at least I know the tone. Which, in retrospect, won't be as grim as this sounds. When Mr. Minow gave his speech, people (likely with the help of journalists) latched on to the "vast wasteland" sound bite, rather than focusing on the "public interest" he hoped to convey in his speech. He was vilified in the industry for making fun of the quality of television -- Sherwood Schwartz, producer of Gilligan's Island, named the S.S. Minnow after Minow as a comment on his perceived elitist trash talking. But Minow really did want people to remember the public interst portion of his speech more than anything else:

The television industry then, Minow said, “possesses the most powerful voice in America. It has an inescapable duty to make that voice ring with intelligence and with leadership. In a few years, this exciting industry has grown from a novelty to an instrument of overwhelming impact on the American people. It should be making ready for the kind of leadership that newspapers and magazines assumed years ago, to make your people aware of the world.”

He wanted television to take that power and use a portion of it to claim the high ground. That, in some ways, has happened. In many ways, it has not.

The same can be said now of the Internet, which wields the same kind of power television once weilded, as Minow outlines. On the Net, we see both the highbrow and the lowbrow. I think he'd agree today that the public interest versus the vast wasteland of the Internet is being ignored, much as it was in television's era.